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Chumba Casino operates as the top choice for sweepstakes casinos in the US. The platform offers legal sweepstakes gaming in 49 states, giving US players the chance to play casino games for cash prizes.
VGW Holdings, Chumba Casino’s parent company, offers Chumba Casino as one of several platforms that use the sweepstakes gaming model. Players at Chumba Casino can access both play money games, as well as sweepstakes casino games.
US players can find slots, video poker, and table games at Chumba Casino. The platform offers a full menu of casino games to players in virtually all of the US. Chumba Casino’s slot selection and availability in 49 states make it an attractive choice for US players.
Get SC 30 Purchase Bonus At Chumba
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- More than 70 slots, including progressive jackpot games
- Available in 49 US states
- Simple sign-up process
- Great customer support
Chumba Casino Promo Code 2021
Chumba Casino offers new players a chance to purchase 3,000,000 in Gold Coins for $10 plus bonus 30 Sweeps Coins. The SC 30 bonus can be used to play in Chumba Casino’s sweepstakes online casino games. You do not need a promo code, just use our exclusive Chumba casino promo link (like this one).
|Chumba Casino Offer||User our exclusive link|
|Purchase Bonus||SC 30 with a $10 Gold Coins package purchase|
|Promo Code Last Verified||March 2021|
What Do You Get For A Signup Bonus At Chumba Casino?
The SC 30 bonus can be unlocked by first signing up for a Chumba Casino account. New players can use their Facebook or Google account details to sign up in seconds. Or provide a few quick details like name, location, and valid email address.
Once registered, new players can click on the “Buy Now” link at the top of the Chumba Casino main lobby. The link leads to a menu of Gold Coins packages available for purchase.
The $10 purchase option appears as one of those menu choices. When selected, players can use major debit/credit cards, Skrill, or InstantACH to make the purchase.
The purchase is generally approved instantly, and the 3,000,000 Gold Coins and bonus SC 30 are immediately available on the player’s balance.
Chumba Casino: Quick Facts
- Get a new player offer with a $10 Gold Coins package plus bonus SC 30 after signing up at Chumba Casino.
- Chumba Casino offers Sweeps Coins credits with no purchase necessary. More information on these offers can be found on the “Sweeps Rules” page at the top of the lobby.
- The sweepstakes casino site offers more than 70 different slot variants, including progressive jackpot slots. Blackjack, roulette, and video poker are also available.
- Purchase options include ACH/eCheck, credit/debit cards, Skrill, InstantACH and PaySafeCard.
- The Chumba Casino client is a no-download platform, accessible through virtually any desktop browser.
- Chumba Casino is not available as an app download for iOS or Android devices.
- Chumba Casino is available in 49 US states and Washington DC. Only Washington state bans players from redeeming sweepstakes prizes at Chumba Casino.
- More than 70 slots, including progressive jackpot games
- Available in 49 US states
- No download required
- Limited game selection outside of slots
- Not available as a mobile app
|PLAY NOW||PLAY NOW||PLAY NOW|
|Rating: ⭐⭐⭐⭐||Rating: ⭐⭐⭐⭐||Rating: ⭐⭐⭐⭐|
|Purchase Bonus: 30 Gold Coin Package for $10||Purchase Bonus: SC 10 Free Gift with $4.99 Gold Coins purchase||Purchase Bonus: 50% Purchase Match |
with any Standard Funzpoints purchase
|No Purchase Bonus: SC 2||No Purchase Bonus: SC 10||No Purchase Bonus: 250 Premium Funzpoints|
|PayPal Purchase: No||PayPal Purchase: No||PayPal Purchase: No|
|Cash Purchase: No||Cash Purchase: No||Cash Purchase: No|
Full Review Of Chumba Casino
What Is Sweepstakes Gaming?
The sweepstakes gaming model allows players to play classic casino games at Chumba Casino for cash prizes.
How Does Sweepstakes Gaming Work?
Chumba Casino doesn’t offer any games that use cash as a currency. The games on the platforms are separated into “Gold Coins” play money games, and “Sweeps Coins” sweepstakes games.
The games on the play money side of the platform use “Gold Coins”. Gold Coins packages can be purchased from Chumba Casino at any time.
With most Gold Coins packages, Chumba Casino awards an amount of Sweeps Coins as a bonus. The Sweeps Coins can be used to play in the sweepstakes games at Chumba Casino.
Sweeps Coins can also be obtained with no purchase necessary, through Chumba Casino’s mail-in and social media offers.
How Do You Win Prizes?
The Sweeps Coins games at Chumba Casino operate legally as sweepstakes contests. The Sweeps Coins used in these games are not available for direct purchase but can be acquired as a bonus with Gold Coins purchases, and through special free offers.
The Sweeps Coins games at Chumba Casino include slots, video poker, and table games. These games play just like the games enjoyed on the floor of a retail casino but use Sweeps Coins instead of cash.
Sweeps Coins can be redeemed for cash prizes. Prizes can be redeemed through direct bank transfer, or as a gift card.
What Is The Difference Between Chumba Casino And An Online Casino?
Legal online casinos operate as state-regulated platforms in a handful of US states. Real-money online casinos do business as licensed partners of legal retail casinos in those states.
Chumba Casino operates as a sweepstakes casino, as the games on the platform don’t use real money as currency. Sweeps Coins function as sweepstakes contest entries at Chumba Casino and are redeemable as cash prizes.
Sweepstakes casino platforms like Chumba Casino legally operate in 49 US states, while legal online casinos can only operate in states that have explicitly legalized online gambling.
What Is The Difference Between Play-Money Games And Sweepstakes Games?
The play money games as Chumba Casino use Gold Coins for the gameplay. Gold Coins can be purchased at any time, but cannot be redeemed for the cash prizes.
Sweeps Coins are used for the sweepstakes games at Chumba Casino and can be redeemed for cash prizes. The Gold Coins play-money games and Sweeps Coins sweepstakes games operate as different sides of the Chumba Casino platform, and players can switch between the two at any time.
Key Features Of Chumba Casino
Games offered: Slots, Video Poker, Blackjack, Roulette
Rewards program: No.
Mobile apps: Not available. No-download web version available.
Purchase methods: ACH/eCheck, credit cards, debit cards, Skrill, InstantACH
Playing limits: SC 10,000 (Roulette); SC 200 (Slots); SC 500 (Blackjack)
States available: All US states and territories except Washington state.
How Do Purchases Work At Chumba Casino?
Chumba Casino offers purchases of Gold Coins packages for use in the platforms play money games. Clicking on the “Buy Now” tab at the top of the main lobby opens a menu of the various packages available.
Gold Coins packages run from as low as $1 for a 200,000 Gold Coins package, up to $300 for 120,000,000 Gold Coins. These purchases can be made using credit cards, debit cards, Skrill eWallet, or InstantACH.
Many Gold Coins packages come with bonus Sweeps Coins from Chumba Casino. The $300 Gold Coins package, for instance, gives the purchaser 120,000,000 Gold Coins but also awards bonus SC 315.
The Gold Coins can only be used in the play money games, while the Sweeps Coins can be used to play in Chumba Casino’s sweepstakes games. Sweeps Coins function as sweepstakes contest entries and can be redeemed for cash prizes.
Chumba Casino’s games do not use real money as currency. Cash deposits are not allowed, and the only way to obtain Sweeps Coins credits as a bonus after the purchase of Gold Coins, mail-in offers, or social media promotions.
Gold Coins purchases are usually instantaneously approved for all purchase methods. Once the purchase goes through, Gold Coins and bonus Sweeps Coins become instantly available for play.
Available Games At Chumba Casino
Chumba Casino offers more than 70 different kinds of slots, with the addition of new games regularly expanding that lineup.
Five-reel, multiway win game dominate the menu of slots. These games can be played at betting limits as low as SC 0.01 per line, all the way up to SC 4. Many slots feature 50 different possible lines.
Progressive slots at Chumba Casino offer the biggest grand prizes available on the platform. Games like Stallion Grand, Stampede Fury, and Western Gold often boast progressive jackpots that reach over the SC 1,000,000 mark.
Three-reel slots like Super Hot 7s offer the classic style of the game. Overall, the slot selection at Chumba Casino offers many of the same kinds of games enjoyed on a retail casino floor.
The Jacks or Better game offers video poker players a format they should find familiar. The game challenges players to make the best five-card hand, with the Royal Flush paying out the ultimate prize.
Blackjack at Chumba Casino offers players one of the world’s most popular and familiar casino games. The Chumba Casino version pays 3-to-2 on a blackjack, with betting limits up to SC 500.
Enthusiasts of the game will find everything they need to enjoy a blackjack session at Chumba Casino.
American Roulette offers players the classic version of the game seen on many casino floors across the US. Playing limits go all the way up to SC 10,000.
A new version of the game, American Roulette x2, allows players to roll four dice after every winning play. A four-of-a-kind roll results in a doubled prize amount.
Stallion Grand Progressive Slot Review
The Stallion Grand progressive slot offers the chance to win a progressive grand jackpot that sometimes reaches over SC 1,000,000. Paired with the Dancing Gold slot, Stallion Grand and Dancing Gold link to the same jackpots.
This five-reel slot features 50 payout lines and multiple special ways to win. To win the grand jackpot, players must first spin eight or more Fireshot Jackpot icons in the same spin.
The most thrilling part of the game then ensues. The Fireshot Jackpot icons stay in place, and players get three free spins to try to spin more Fireshot Jackpot icons. Each new icon yields more free spins.
Players win the grand jackpot when Fireshot Jackpot icons fill all 15 positions on the slot.
American Roulette x2 Review
Chumba Casino’s newest table game plays just like traditional American Roulette, with 36 different red and black numbers, along with zero and double zero available to bet.
After any winning play, players can roll four dice. Rolling four-of-a-kind with the dice results in double the prize from the winning spin awarded.
|All US states (except Washington)||All US states (except Washington)||All US states (except Washington)|
|70+ slots games (including progressive jackpot)||27 slots games (including progressive jackpot)||23 slots games (including progressive jackpot)|
|3 table games||No table games||No table games|
|Video poker||No video poker||No video poker|
Deposit And Redemption Options
Direct cash deposits aren’t possible at Chumba Casino, and none of the games on the platform use cash as currency. The sweepstakes games offer the chance to win cash prizes and use Sweeps Coins for play.
Sweeps Coins function as credits to enter the sweepstakes games at Chumba Casino. Sweeps Coins come as a gift with the purchase of Gold Coins packages, and also through free mail-in and social media offers.
Gold Coin purchases can be made using ACH/eCheck, credit cards, debit cards, Skrill eWallet, and InstantACH. Some Gold Coins packages also award Sweeps Coins as a bonus, and purchasing one of those packages allows a player to participate in both the play money and sweepstakes games at Chumba Casino.
Methods to redeem Sweeps Coins into cash prizes include direct bank transfer. To use this option, players must provide proof of identity, age, and location, as well as valid bank account details.
Sweeps Coins can also be redeemed as a gift card at any time.
How Can I Make Purchases At Chumba Casino?
|Purchase Method||Minimum Purchase||How long for package to appear in my account?|
|VISA Debit/Credit Card||$1||Generally instant|
|MasterCard Debit/Credit Card||$1||Generally instant|
|American Express Debit/Credit Card||$1||Generally instant|
All of the above methods are reliable ways to purchase Gold Coins packages at Chumba Casino. As a legal sweepstakes gaming platform, Chumba Casino purchases generally aren’t subject to bank rejection, which is sometimes experienced at legal online gambling sites. InstantACH requires a valid Skrill account.
My Credit Card Was Declined At Chumba Casino. What Do I Do?
Purchases at Chumba Casino generally don’t experience rejection by issuing banks, as Chumba Casino’s status as a sweepstakes gaming site puts it in a different category than legal online gambling sites. In the case that a credit card purchase is rejected, however, other options include:
- Using ACH/eCheck
- Using a different credit card
- Using Skrill or InstantACH
How Can I Redeem Cash Prizes From Chumba Casino?
|Withdrawal Method||Minimum Cashout||How long for funds to appear in my account?|
|ACH/eCheck||$100||Up to 10 business days|
|Gift Card/InstantACH||$100||Up to 10 business days|
|FanDuel Prepaid Card||$100||Up to 10 business days|
How Can I Play At Chumba Casino?
Chumba Casino offers players the opportunity to play sweepstakes casino games on a no-download, browser-based client. Players in 49 US states can access the Chumba Casino site and register for a new account in a few simple steps.
New players can use their existing Facebook or Google account to sign up instantly at Chumba Casino. A new account can also be made with name details and a valid email address.
Redeeming Sweeps Coins for cash prizes requires additional information, including valid ID, facial photo, and proof of address.
Chumba Casino is not available as a mobile app for iOS or Android devices.
|Browser. Chumba Casino can be played from any major browser, including Chrome, IE, and Firefox.|
How Does Entry By Mail Work At Chumba Casino?
No purchase is necessary to obtain Sweeps Coins to play in the sweepstakes games at Chumba Casino. Players in 49 US states can acquire Sweeps Coins at any time via Chumba Casino’s mail-in offer.
Players 18 and over with a valid Chumba Casino account can earn SC 5 after following a few simple steps. The “Sweeps Rules” link near the top of the Chumba Casino lobby details the steps required to redeem the mail-in offer.
Players can send a request to the Chumba Casino Sweepstakes Department, with first and last name, email address associated with the Chumba Casino account, and a paragraph with exact wording provided by Chumba Casino.
Upon verification of those details, Chumba Casino will award SC 5 to the player’s account. More specific details on Chumba Casino’s mail-in offer can be found in the “Sweeps Rules” section.
What You’ll Probably Like About Chumba Casino
Chumba Casino offers progressive jackpot slots
Like most casino platforms, most of the games at Chumba Casino are various types of slots. Players looking for the chance to win big cash prizes will find plenty of opportunities within Chumba Casino’s selection of progressive slots.
Grand jackpots available in these games can reach over seven-figure totals in cash prizes.
Customer Support is easily reached at Chumba Casino
The Customer Support interface makes it easy to submit a ticket to Chumba Casino regarding just about any issue.
The preset menu options have many potential issues covered, and submitting a support request is a simple process.
Simple sign-up process
Creating a new Chumba Casino account takes only seconds. Users with an existing Facebook or Google account can use those account details to register with just a single click.
The Chumba Casino client is browser-based, with no download required. The platform’s ease of access makes it a great choice for US players.
Why You Might Not Like About Chumba Casino
Chumba Casino isn’t available as a mobile app
Chumba Casino is only accessible as a browser-based client. As of 2021, the platform is not available as a downloadable app for iOS or Android devices.
The platform does perform well on mobile devices, however, and the lack of a mobile app shouldn’t be too much of a deterrent.
Software can be glitchy
The Chumba Casino client is prone to freezing at times, forcing players to reload the browser page or log out and log back in at times. This issue is particularly noticeable if you stop playing for a few minutes.
Limited game selection apart from slots
Chumba Casino offers more than 70 different slots, but outside of that, the game menu is pretty limited.
Other game options include video poker, blackjack, and roulette. New slots are regularly added, and a new table game, American Roulette x2, recently appeared on the platform.
Is Chumba Casino Right For You?
Chumba Casino gives players looking for classic casino-style games a solid option. With more than 70 slots to choose from, including progressive games, slot enthusiasts shouldn’t have any trouble finding a game that suits them.
The chance to win cash prizes at Chumba Casino makes the platform an attractive option in states without legalized online gambling.
Drawbacks to Chumba Casino include a lack of many game options outside of slots. Blackjack, roulette, and video poker are available, however.
Chumba Casino isn’t available as a downloadable app for iOS and Android devices, but mobile users should still enjoy the easy-to-use, browser-based platform.
Chumba Casino FAQ
Chumba Casino’s sweepstakes games offer the chance to win cash prizes. These games do not use cash as currency, and do not pay out direct cash sums.
The sweepstakes games at Chumba Casino use “Sweeps Coins” for gameplay. Sweeps Coins function as entries to the platform’s sweepstakes game and can be redeemed for cash prizes.
Sweeps Coins cannot be directly purchased, but come as a bonus with the purchase of “Gold Coins” play-money packages. Sweeps Coins can also be obtained through free mail-in and social media offers.
18. The minimum age to register for an account, play the sweepstakes games, and redeem Sweeps Coins for cash prizes at Chumba Casino is 18.
Chumba Casino operates legally in 49 states, as well as Washington DC. Players in these jurisdictions can legally play at Chumba Casino, and redeem Sweeps Coins for cash prizes.
Washington state is the only US state outlawing play at Chumba Casino. Players in Washington state are not eligible to redeem Sweeps Coins for cash prizes.
Chumba Casino offers more than 70 slots. These games include progressive jackpot slots, five-reel multiway win games, and classic-style three-reel slots.
New slot variants are added to the game menu regularly. Chumba Casino’s slot selection offers many of the same games enjoyed by players in retail casino environments.
No. Sweeps Coins credits for the sweepstakes games are available for free through mail-in and social media offers at all times.
Details on these offers can be found by clicking on the “Sweeps Rules” link near the top of the Chumba Casino lobby. Social media offers for Chumba Casino can be found on Facebook and Instagram.
Slots, including progressive jackpot games, comprise most of the game library at Chumba Casino. Video poker, roulette, and blackjack are also offered on the platform.
Several progressive slots at Chumba Casino offer grand jackpots that can be redeemed for seven-figure cash prizes.
Some of these slots include Stallion Grand, Dancing Gold, Stampede Fury, and Western Gold.
No. Chumba Casino does not offer a VIP rewards or player loyalty program at this time.
Other legal sweepstakes gaming sites include LuckyLand Slots and Funzpoints. Both platforms offer sweepstakes casino games, and LuckyLand Slots is owned and operated by VGW Holdings, the same company that operates Chumba Casino.
Global Poker, a poker sweepstakes gaming site, is also owned by VGW Holdings. Chumba Casino, LuckyLand Slots, and Global Poker all use the same Gold Coins/Sweeps Coins system for their play money and sweepstakes games.
Chumba Casino is an online casino with a difference. Because it uses a promotional sweepstakes-based system, it stays on the legal side of online gambling regulations in the US and thus allows American and Canadian players to register and play.
New players can also get a $30 Gold Coin Package for $10 + Bonus 2 Sweeps Coins Free on sign up.
Chumba’s collection of slots and table games can be played on its website. They can also be played in two different ways — with virtual Gold Coins, or Chumba’s Sweeps Coins. Sweeps Coins cannot be bought outright, but is instead obtained through a range of methods which we will run through later.
Chumba Casino Sign In
The important factor here though is that Sweeps Coins can be redeemed for cash prizes.
Chumba Casino Promo Code – $30 Gold Coin Package for $10 + 2 Sweeps Coins free
Download Chumba Casino App Free
New players who register their first Chumba Casino account are welcomed with the following offer:
- Get 2,000,000 Gold Coins and Bonus 2 Sweeps Coins FREE on Sign Up, plus get a $30 Gold Coin package, including 3,000,000 Gold Coins for just $10, plus Bonus Free 30 Sweeps Coins!
This is a one-time offer that can only be claimed by new members – subsequent purchases of the same Gold Coin package will cost $10.
Only the Sweeps portions of these bonuses can be redeemed for cash prizes. The Gold Coins are just for fun play.
Can players from California play at Chumba Casino?
Of course – this is one of the key attractions of Chumba Casino, and why they developed their Sweeps system. Chumba guarantees they are ‘fully compliant with all local laws’ in the US, so California players can jump into Chumba Casino without any worries.
Chumba Casino software & registration process
Registering at Chumba Casino is smooth and convenient. It took us less than two minutes to enter our details, claim the welcome offer, and start playing. Of course, identification must be submitted as part of the confirmation process before redeeming any converted Sweeps Coins for cash prizes. However, this does not take too long in our experience.
Overall, it is incredibly easy to jump into Chumba’s games. We received a confirmation email, we clicked it, and we were in. It’s also possible to register by signing in with an existing Facebook account, in which case the process is even faster.
Chumba’s desktop website has a great user experience and is smartly designed to be intuitive and responsive. All their games were easily accessible from one page, with a scrolling list of icons to look through.
Although they lack a dedicated mobile app, the Chumba browser-based lobby is cleanly optimized for smaller screens. Users of iPads, Android Phones, Kindles and any other device with a mobile browser can easily play Chumba’s games without glitches, crashes or other UX kinks.
There were a few negatives, but nothing too major. Forcing players into landscape mode on some devices wasn’t great, but it was hardly a game-breaking feature. Also, although they lack a search function, this didn’t concern us too much as Chumba’s game collection isn’t big enough to get lost in.
How Chumba differs from other online casinos
Chumba is what’s called a social casino. This is because players don’t play with money, but instead use Gold Coins or Sweesptakes coins. Gold Coins are used for fun play — they cannot be redeemed for money prizes. The Sweepstakes coins, on the other hand, can be redeemed for cash prizes.
Because Sweeps Coins cannot be bought and is instead given away for free with Gold Coins or in competitions, Sweeps plays do not qualify as money plays.
With this in mind, there are three ways to obtain Sweeps Coins at Chumba: as a free bonus on top of Gold Coins purchases; through Facebook competitions; via mail order.
The first option, and probably the most convenient, is to purchase Gold Coins – and get Sweepstakes coins thrown in for free. The standard price is $5 for 1,000,000 Gold Coins, which come bundled with 5.05 Sweeps Coins for free.
Chumba’s Facebook competitions are run daily and offer 10 to 12 people an opportunity to win 5 Sweepstake coins. Considering 100 to 200 people entered each time we looked at their Facebook page, the odds are not too bad for now — especially since entry is easy and completely free; all you have to do to enter is to answer one simple question in the Facebook comment box for the competition post.
See the site for details about mail orders.
Chumba Casino game selection
To be frank, Chumba doesn’t have the biggest game selection. However, the games it does host are quality proprietary titles and are produced in-house by Chumba’s parent company VGW holdings. This is another thing that’s unique about this casino.
Also, one of Chumba’s selling propositions is the ability to play all games for free. The two million Gold Coins (GC) players get on sign-up can go far, considering the minimum plays on their games can be as low as 10 GCs.
As of writing this review, there were 36 games available in Chumba Casino’s collection. This may not be a lot compared to the extensive selections offered by some online casinos, but Chumba’s main draw is obviously the ability for US players to play legally with money prizes. Also, the fact that they use exclusive games is an added bonus.
Some of the 36 games players can choose from include:
- The Great Slottini
- Golden Wish
- Gem Huntress
- The Frozen Queen
- Triple Double Golden Stars
- Jacks or Better
Most of these games — 34 of them — are slots titles. Just two are card-based or tables games – a Jacks or Better video poker game with a bad RTP (less than 98 percent) and a single variety of blackjack.
Minimum plays are set at 0.01 Sweeps Coins. They go up as high as 100 Sweeps Coins per hand at the cards tables, or 50 Sweeps Coins per spin at the slots.
Exclusive to the Chumba Casino website, and not on their Facebook platform, are their two progressive jackpot slots games: The Big Goreela and Duskmoon Faire. These two can see jackpots into the tens of thousands of Sweeps Coins and additionally feature smaller secondary prizes.
Video craps machine. Although Chumba may not have the big-budget licenses and flashy aesthetics that larger casinos enjoy, their games are highly engaging and can potentially win players some decent money prizes.
All Chumba’s games worked perfectly on mobile too, even when we tested them on an older device. The full-screen slots titles look great, with clarity and depth even on a budget screen. They are certainly less graphically intense than those from bigger casino game developers, but in some cases that can be an advantage.
Chumba Casino $60.00 For $1.00
Chumba Casino’s bonuses, promotions & VIP Programs
Chumba’s only promotions (outside of the welcome bonus) are the daily competitions they run on Facebook, which we have previously mentioned. Each has ten winners, picked from the people who posted the right answer to their question in the Facebook comment box. The questions are never particularly difficult and the correct answers can be Googled or copied from other people’s public answers.
Lastly, Chumba does not offer any kind of VIP or reward program as far as we could see. This is unfortunate when compared with the rewards and comps available at many other online casinos, but also not entirely unexpected considering the nature of Chumba’s business model.
Banking at Chumba Casino
Players have Visa and Mastercard banking choices available at Chumba Casino. The other option is to purchase Gold Coins through Chumba Casino’s website using an accepted credit card.
Both methods allow players to purchase Gold Coins in $10 increments. No cash is stored in a casino wallet at Chumba.
The minimum redemption for cash prizes 100 in Sweeps Coins. The submission of identification documents will be required before any redemption can be processed. Chumba will then send a ten-digit pin to the relevant e-mail address, which customers must keep note of and use for all future redemptions.
Redemptions at Chumba typically take less than 48 hours to complete.
New purchase option
Chumba has partnered with the online wallet Skrill to offer another option for Gold Coin purchases and to redeem Sweeps Coins! Skrill is specifically designed to work with mobile and in-game payments. Customers can still use all current payment options, Skrill is just an alternative. In the meantime, over the coming months, Chumba will continue to add more games, features, and fun.
Chumba Casino offers three customer support channels:
- Customer Support Portal, run by ZenDesk
Chumba’s e-mail is [email protected]
Chumba’s Facebook page is popular and frequented by support staff on a daily basis. Their Facebook posts often get hundreds of reactions and comments, especially the competitions. Their posts can be sociable too, offering customers a chance to interact with other players. In practical terms, players can also publicly ask any questions here and receive a quick response.
Download Chumba Casino App Download
Lastly, Chumba’s customer support portal has a top range of FAQ answers and guides, covering a lot of questions players may have. We were pleasantly surprised by how comprehensive this section was.
Customers can also request a support ticket on this platform, with the option to attach documents. Players can also choose to limit their account activities here, including activating one-week exclusions, setting individual purchasing and play thresholds, and applying play time restrictions. You can also choose to close your account entirely.
What would we change about Chumba Casino?
We would add some kind of loyalty program (in Sweeps) as an extra way of obtaining them and a reward for regular customers. We would also look to increase the number of table games available — roulette being a glaring omission currently. We would also like to see a few more video poker games, particularly ones with better pay tables.
Chumba Casino Free 20
Live chat is also a great feature to have from a customer perspective, as it is by far the quickest way to solve a problem. Live chat isn’t difficult to add in today’s online games climate, so we wouldn’t be surprised if Chumba looks into this in the future. At the moment, customers can use Facebook chat to talk to Chumba, but they referred us to email support when we used it.
Who owns Chumba Casino?
Chumba is owned and operated by VGW (Virtual Gaming Worlds), an Australian company founded in 2010. VGW also owns Global Poker, which is another promotional sweepstakes-based platform that accepts US-based players.